• UPR: Challenges, Innovation and Leadership
    Sep 17, 2013

    This report contains findings and recommendations from the international conference held on November 2011 regarding the Universal Periodic Review (UPR). The UPR is a mechanism of the United Nations and the Human Rights Council that examines the human rights performance of all 193 UN Member States.

  • Development of a Witness and Victim Support System
    Apr 29, 2015

    This publication provides an overview of the main steps that were undertaken during these efforts, and captures lessons learned and good practices in ensuring that national systems are in place to support the principles of justice for victims.

  • Ombudsman Institutions in Southeast Europe: EU Accession and the Universal Periodic Review
    Jun 3, 2014

    The 'Ombudsman Institutions in Southeast Europe: EU Accession and the Universal Periodic Review' workshop discussed regional experiences and lessons learned in strengthening Ombudsman and other National Human Rights Institutions through the Universal Periodic Review (UPR) and European Union accession processes.

  • Promoting the rights of persons with disabilities in Central Asia
    Mar 7, 2014

    With the entry into force of the UN Convention on the Rights of Persons with Disabilities in 2008, protecting and promoting human rights of people with disabilities has emerged as a priority theme for National Human Rights Institutions (NHRIs) across the region. This guidance note is the result of a long-term consultative process with NHRIs and other national partners. The guidance note brings together a number of initiatives that increase the visibility of people with disabilities and their inclusion in the society while reflecting some of the key challenges that policy changes may face in Central Asia. It also highlights and captures the important contribution that National Human Rights Institutions can make under the ten strategic areas, from non-discrimination to access to education and employment. Drawing on examples in social policy, health, education and employment, the document underlines the importance of mainstreaming initiatives related to inclusion and accessibility and stresses the potential such policies hold for societies at large.

  • Guide for Ombudsman Institutions: How to handle complaints
    Feb 5, 2014

    This guide aims to share knowledge about best practices developed by Ombudsman institutions around the world for receiving complaints. The guide provides personnel of Ombudsman institutions with accessible guidelines on how to communicate and interact with individuals and groups that contact the Ombudsman institution to make complaints or seek information, and generally on how to handle complaints. It does not suggest the type of advice that should be given, as this will vary according to national legislation and the mandate of the Ombudsman institution, but contains best practices on policies regarding receipt of complaints, procedures to be followed when receiving complaints, personnel policies, confidentiality, bias, service equity, physical access to an office, and protection of complainants and witnesses against retribution.

  • Q&A: Basic Ratification Guidelines for the Convention on the Rights of Persons with Disabilities
    Feb 5, 2014

    Persons with disabilities are among the most invisible people in societies. Their exclusion has also been perpetuated because none of the anti-discrimination provisions in UN core human rights treaties acknowledge disability and impairment respectively as a ground of discrimination.

  • Widening Access to Justice and Legal Aid International Workshop report
    Dec 10, 2013

    This report contains findings and recommendations from the International Conference held in April 2013 in Moldova on UN Principles and Guidelines on Access to Legal Aid in Criminal Justice Systems, adopted in April 2012 as the first international instrument exclusively dedicated to legal aid.

  • Making Decentralization Reform Work: Opportunities and Innovations for Local Governance and Service Delivery
    Sep 21, 2016

    Check out the report from our conference “Making Decentralization Reform Work: Opportunities and Innovations for Local Governance and Service Delivery," organised on 2-3 December 2015 in Kyiv, Ukraine.

  • The role of National Human Rights Institutions in Conflict and Post-Conflict Situations
    Apr 18, 2016

    To enhance capacities of NHRIs to act in these situations and connect with each other, the International Conference on the Role of National Human Rights Institutions in Conflict and Post-Conflict Situations took place on 21-22 October 2015 in Kyiv, Ukraine.

  • Innovation in the age of the Sustainable Development Goals
    Oct 7, 2015

    UNDP RBEC was a corporate early adopter of the innovation agenda and this publication illustrates how each of the countries benefited from a strategic use of innovation, and details practical, positive development results that have helped transform the way UNDP works in the region.